Dine In
Serves Beer
Serves Dinner
Serves Wine
Takeout
Prezzo for many years has been our Italian spot. The past year the menu has changed a lot, the price has increased massively but what I cannot get my head round is the quality of food that has dropped drastically. I always order the spaghetti with prawns and change the spaghetti to penne. Today I was told they cannot do penne anymore but have rigatoni. Once my pasta arrived, the sauce was watery, had no flavour and the prawns tasted like they were added just before bringing the dish out. The kids ordered the kids 3 course meal but now the drinks are not included as they were historically. Both my kids complained their pizza did not taste like it used to. Service.. the personal touch has gone but you still get charged an obligatory 10% service charge which we always pay. When you are spending close to £100 on lunch for two adults and two young kids you expect good tasty food, good service but this brand.. franchise you want to call it has totally gone downhill. The last two visits have been so bad. If the price increase reflects well with the food and service I have no problem. But it does not.. Prezzo.. you are done.
2 months ago
The portion sizes are ridiculous. Genuinely, that's the first time I've left a restaurant feeling hungry in a long time. The food itself wasn't bad but for £18 per portion, it was incredibly lacking. Probably all part of their tactic to flog drinks and desserts. We were a group of 12. Whilst the staff did their best to accommodate such a large group, at times, it felt as if they were understaffed. It was difficult to tell whether this was the case. For the most part, I think they tried their hardest and were very efficient. Well, I suppose this is what you get from a big chain. Overall, an overpriced, lack lustre experience. Well done to the staff but they're up against it when they're having to serve plates of mediocre food. There are a myriad of Italian restaurants in London serving fresher, more exciting food than this. They don't skimp on portions and will give you a much better experience.
a week ago
A nice pleasant experience. Restaurant was rather quiet for a usually busy period. Food is pricey but you'd expect that in central London. It was delivered promptly and tasted lovely, but my calzone did taste rather bland. Apart from that the starters and other main were fantastico :) the ice cream dessert was rather disappointing, it tasted like something you'd buy from farmfoods but 4x's the price.
5 months ago
Love Prezzo love their food and loved the great hospitality. The staff is very friendly and Serap is amazing she took care of us and made us feel like home. Will be back soon ❤️
4 months ago
Food was delicious but expensive for what it was. I had to find the waiter to take our order. Then to be told to pay the bill on the App. The bill had a service charge on it and I was unsure what we had to pay this for as all the waiter did was pass the food from the kitchen to the table, did not speak to us, took our order and that was it. Therefore asked to remove this. We were then asked why. I am on the understanding this is optional? With the current financial climate, I am unsure why we were asked this.
7 months ago